1. The minimum attendance requirements for students are as follows:

• Regular attendance in lectures, seminars, and practicum hours is seen as integral to student success, and may be monitored by instructors. Instructors should ensure that students are advised of all attendance and other requirements at the beginning of each course.
• Generally, there are no minimum attendance requirements for the students except those regulations stated in the course outlines. In those courses, attendance may be part of the evaluation which determines the final grade. And the program does have the requirements for courses grades to grant the certificate.

1. The consequences for students who do not meet the minimum attendance requirements listed above are as follows:

• Written warnings

Because instructors/assistant instructors make it clear that they document attendance (if attendance is required for the specific courses), students should be aware of this requirement. When a student is approaching the limit of allowable absences in a course, the instructor must give the student written notice.

• Discipline

If attendance issues continue after a written warning has been issued, the instructor may recommend to the program head instructor that the student be given a failing grade for the course or the student be removed from the program. Final approval of any decision to remove a student from a program rests with the vice-president of students management. Final approval of discipline that does not involve removal from a program rests with the program Associate Dean, who shall give notice of the decision to the student and the Registrar in a timely manner.

1. The process by which students must report an absence is as follows:

CCS Capstone provides reasonable accommodation and makes allowances when students are ill, or otherwise unavoidably absent from classes, exams, etc.

• Students must notify if absent

In case of illness or other unavoidable cause of absence, the student must communicate as soon as possible with his/her instructor, or program head, indicating the reason for the absence. Students who are seeking accommodation for a medical absence must have an approved medical certificate submitted to the department, substantiating the reason for absence. For other absences, the student should be prepared to provide appropriate supporting documentation. Unapproved absence in excess of the prescribed regulations may result in failure or forced withdrawal from the course or program. It is the student’s responsibility to work together with his or her instructor to find an effective means to complete any and all work missed due to approved absence.

• Full-time Studies Students Seeking Early Release

Some full-time studies students may require “early release” from their program. To qualify for early release, a student must complete and pass all required assignments and examinations. Under special circumstances, a student may request an exemption from completing all assignments and examinations. Consideration will be given to such requests and each case will be judged on its own merits. Early release must be approved by vice president of the college. If early release is granted, the student will receive credit for the term. Credit for the term may be conditional upon the student writing substitute examinations or completing special assignments.

In some cases, the college may need to dismiss a student from the college, by written notice, and also, a student may withdraw from a program by providing written notice to the institution. In both these cases, refunds are calculated on the total fees due under the contract, less non-refundable (registration/application) fees.

1. If the institution receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:

• the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date;
• the student, or the student’s parent or legal guardian, signs the student enrolment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or
• the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.

1. The institution will refund the tuition for the program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.
2. If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.
3. Unless the program is provided solely through distance education, if the institution receives a notice of withdrawal from a student:

• more than seven days after the effective contract date and
  1. at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.
  2. less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.
• after the contract start date
  1. and up to and including 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.
  2. and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

1. Unless the program is provided solely through distance education, if the institution provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:

• equal to or before 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.
• after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

1. If the institution provides the program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:

• the student has completed and received an evaluation of his or her performance for up to 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrolment contract, or
• the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrolment contract.

1. The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.
2. Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:

• of the date the institution receives a student’s notice of withdrawal,
• of the date the institution provides a notice of dismissal to the student,
• of the date that the registrar provides notice to the institution that the institution is not complying with section 1(c) or 2 of this policy, or
• after the first 30% of the hours of instruction if section 3 of this policy applies.

This policy governs complaints from students respecting CCS Capstone College and any aspect of its operations. Student will not be subject to any form of retaliation as a result of filing a complaint.

1. All student complaints must be made in writing.
2. The student must provide the written complaint to the Administrative Director who is responsible for making determinations in respect of complaints. 
3. The process by which the student complaint will be handled is as follows:

• When the Administrative Director get the complaint, he/she needs to investigate the fact about the complaint, including but not limited to asking questions to people involved in the issue, inquiring the other witnesses, and evaluating any prove that provided.
• Written reasons for the determination will be provided to the student within 45 days after the date on which the complaint was made.

1. The student making the complaint may be represented by an agent or a lawyer.
2. If the student is or was enrolled in an approved program, is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, he or she may file a complaint with the Private Training Institutions Branch (www.privatetraininginstitutions.gov.bc.ca).

The College uses percentage grades to indicate student academic performance except for Work Experience. Academic grading is based on a variety of tools such as assignments, projects, quizzes, case studies, and examinations. Students should ensure that they understand what is required for each course and how the course grades are calculated.

1. Here are some notes for the Grades on the report card:

• Deferred Exanimation Granted (DEG) - A deferred examination may be granted for mitigating circumstances. The student must provide the requisite documentation explaining the circumstances. Deferred examinations can only be granted by the Dean of Programs.
• Pass (P) - A “Pass” grade is given for students who successfully complete a course that is designated by only a pass or fail mark (i.e. Practicum). A “P” grade counts toward graduation.
• Withdrawal (W) - Students who withdraw before 50% of the course has elapsed will receive a grade of “W” (Withdrawal). Those who withdraw after will receive a ‘Fail’.
• Fail (F) - Students who do not complete all required components of a course, or who receive a cumulative score of less than 60% in a certificate course will receive a fail. Students who withdraw beyond 50% of a course or who do not complete all required assignments in any course will be given an “F” or an “I” at the discretion of the Dean of Programs.
• Incomplete (INC) - An “Incomplete” grade will not remain on the student transcript provided all required assignments are satisfactorily completed within 30 days after the course has ended. The student will receive written notification indicating course work yet to be completed and the date by which the work must be submitted to satisfy the course completion requirements. Should an “Incomplete” be left unresolved past 30 days, it will automatically become an “F” and remain on the transcript.

1. Exam Rewrites

If a student fails a final exam they may be allowed to do a rewrite. The rewrite must occur within one week of having failed a final exam. Students will be required to a pay an administrative rewrite fee of $50.00. The student’s transcript will reflect the grade received on the rewrite.

1. Lab Rewrites

If a student fails a lab final exam, they will be provided with remediation and will be permitted one opportunities to successfully write the exam. If they fail a second time they must repeat the entire lab portion of the course.